Name: DG Tech Computers Pvt. Ltd.
Address: Shop 10, Shantivan Building 2, SV Road, RNP Park, Bhayander East, Mumbai, Maharashtra 401105, Mumbai, Maharashtra, 401105, IN
Telephone: +91-8887937955

Question 1

What services does DG Tech Computers provide?

Accepted Answer

DG Tech provides IT service support (field engineers, manpower, preventive maintenance), telecom sales and service (VoIP, IP phones, CCTV, biometric access), network support (wired and wireless), IT infrastructure and managed services, remote help desk support, and web design with digital marketing. We also supply Cisco, Fortinet, SonicWall, and Palo Alto networking and security products.

Question 2

Which locations do you serve?

Accepted Answer

We operate across India with major presence in Mumbai (Maharashtra), Patna (Bihar), Uttar Pradesh, Madhya Pradesh, Delhi, Haryana, and Odisha. Field engineers can be deployed to client sites based on project scope and SLA requirements.

Question 3

How can I request a quote or site visit?

Accepted Answer

Contact us via the Contact page, call +91-8887937955, or email Info@dgtechcomputers.com. Our team will discuss your requirements, schedule a site survey if needed, and provide a detailed proposal with scope, timeline, and pricing.

Question 4

Do you design and deploy office networks from scratch?

Accepted Answer

Yes. We handle site surveys, structured cabling, switch and router deployment, VLAN and QoS configuration, wireless coverage, firewall integration, and handover documentation — for new office fit-outs and network refreshes.

Question 5

Is network management required for a business network?

Accepted Answer

Yes. Proactive network management is essential for monitoring performance, detecting faults early, applying security patches, and maintaining uptime. DG Tech offers managed services and AMC packages that include monitoring, reporting, and scheduled maintenance.

Question 6

What is the benefit of aligning network design with business strategy?

Accepted Answer

Understanding your business objectives — whether open customer access, strict departmental segmentation, or multi-site connectivity — ensures the network architecture supports security, performance, and growth. DG Tech assesses your strategy before recommending topology, hardware, and policies.

Question 7

What is an AMC and why should my business have one?

Accepted Answer

An Annual Maintenance Contract (AMC) covers scheduled maintenance, remote monitoring, priority support, and preventive checks for your IT infrastructure. It reduces unplanned downtime, extends hardware life, and provides predictable support costs with defined SLAs.

Question 8

Do you offer 24×7 support?

Accepted Answer

Yes. DG Tech provides 24×7 on-call and on-site support options under managed services and AMC engagements. Response times and coverage hours are defined in the service agreement based on your package tier.

Question 9

What is included in your AMC packages?

Accepted Answer

AMC packages vary by scope — from website and small office maintenance to full server and network monitoring. Typical inclusions are health checks, performance reports, patch management, backup verification, and priority incident response. See our AMC page for package details or contact us for a custom plan.

Question 10

Do you provide cyber security solutions?

Accepted Answer

We supply and configure firewalls (Cisco Firepower, Fortinet FortiGate, SonicWall, Palo Alto) and harden networks with ACLs and segmentation as part of infrastructure projects. We do not offer VAPT or penetration testing.

Question 11

Can you integrate CCTV and biometric access with our network?

Accepted Answer

Yes. DG Tech supplies and installs IP CCTV systems and biometric access control — integrated with your structured cabling and PoE switching infrastructure. We configure recording, remote viewing, and access group policies per site requirements.

FAQ

Frequently Asked Questions

General

Still Have Questions?