CCTV Sales & Service
IP CCTV supply, installation, and service for offices and commercial sites.
View ServiceOverview
Building a professional call center requires more than phones—it demands a complete communication architecture spanning IP telephony, queue management, IVR, recording, and supervisor tools. DG Tech delivers end-to-end IP phone services and call center setup for inbound customer support, outbound sales, and blended operations.
We assess network readiness, provision IP phones, configure IP PBX or cloud telephony platforms, and implement skills-based routing, hold music, voicemail, and call recording. Supervisor dashboards enable real-time monitoring, barging, and performance reporting aligned to your KPIs.
From 10-seat startup floors to 500+ agent contact centers, DG Tech handles hardware supply, configuration, agent training, and post-go-live support—giving you a turnkey platform ready for campaign launch.
What we deliver
- End-to-end call center architecture design
- IP phone provisioning: Yealink, Polycom, Cisco
- Queue, IVR, and skills-based routing configuration
- Call recording, monitoring, and whisper/barge
- Extension mapping and hot-desking for shift floors
- Integration with dialer, CRM, and ticketing systems
Why it matters
- Faster go-live with single-vendor accountability
- Professional caller experience with IVR and queue management
- Real-time visibility for supervisors and operations heads
- Scalable design supporting floor expansion
- Reduced integration gaps between telephony and business apps
- Ongoing support for moves, adds, and changes
Scope of work
Engagements are scoped to the site, device count, and the support hours you need. Typical activities for IP Phone & Call Center Setup include:
- Network bandwidth and QoS readiness assessment
- IP PBX or cloud platform selection and installation
- IP phone procurement, provisioning, and desk deployment
- IVR script, queue, and ring group configuration
- Agent, supervisor, and admin extension setup
- Call recording storage and retention policy setup
- User training and hypercare support post-launch
Tools and platforms
We work with the equipment and software already in your environment, or specify hardware we can supply and install.
Yealink T4x/T5x SeriesCisco IP PhonesPolycom VVX3CXAsterisk & FreePBXAmeyoOzonetelFortinet QoS Switches
How the work runs
A short, repeatable sequence so you know who is on site, what gets handed over, and how support continues.
- 1
Architecture Planning
Agent count, call types, recording needs, and integrations define the call center telephony blueprint.
- 2
Infrastructure Readiness
Network QoS, PoE switches, cabling, and server or cloud resources are prepared and validated.
- 3
Platform & Phone Deployment
IP PBX is configured, phones are provisioned, and desk-level deployment is completed floor-wide.
- 4
IVR, Queue & Recording Setup
Call flows, hold treatments, routing rules, and recording policies are implemented and tested.
- 5
Training & Go-Live
Agents and supervisors are trained. Hypercare support runs during the first weeks of production.
Frequently asked questions
We have deployed setups from 10-agent startups to 500+ seat contact centers with multi-shift and multi-process configurations.
Need IP Phone & Call Center Setup?
Tell us the locations, current setup, and the outcome you need. DG Tech will confirm scope, timeline, and whether a site survey is required.
Related services
Biometric Access Solutions
Biometric access control supply and installation integrated with your site network.
View ServiceVoIP Gateway Services
VoIP gateway supply and configuration for clearer, lower-cost business calling.
View Service