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Outbound and blended call center operations depend on reliable dialer software configured for maximum connect rates and agent efficiency. DG Tech provides dialer support spanning installation, CRM integration, campaign setup, agent workflow tuning, and ongoing troubleshooting for predictive, progressive, preview, and manual dial modes.
We work with leading Indian dialer platforms and open-source solutions, aligning lead import formats, DNC scrubbing, disposition codes, and supervisor dashboards to your sales or collections process. Our team assists with SIP trunk configuration, AMD (answering machine detection) tuning, and reporting for operations managers.
Whether you are launching a new campaign floor or resolving chronic dialer performance issues, DG Tech delivers hands-on technical support so your agents spend more time talking and less time troubleshooting technology.
What we deliver
- Predictive, progressive, preview, and power dialer setup
- CRM and lead list integration (Salesforce, Zoho, custom)
- Campaign creation with pacing and retry rules
- Agent script, disposition, and pause code configuration
- Supervisor dashboard, barging, and whisper coaching
- AMD, CLI, and SIP trunk performance optimization
Why it matters
- Higher connect rates through optimized dial ratios
- Reduced idle time with streamlined agent workflows
- Accurate campaign reporting for operations and QA teams
- Faster new campaign launches with template-based setup
- Lower downtime with dedicated dialer troubleshooting
- Scalable configuration as agent headcount grows
Scope of work
Engagements are scoped to the site, device count, and the support hours you need. Typical activities for Dialer Support include:
- Dialer server installation and licensing setup
- SIP trunk and gateway integration for outbound CLI
- Lead import mapping and DNC list configuration
- Campaign and queue creation per process requirement
- Agent and supervisor role provisioning
- CRM screen-pop and webhook integration
- Performance monitoring and issue resolution
Tools and platforms
We work with the equipment and software already in your environment, or specify hardware we can supply and install.
VicidialGoAutoDialOzonetelAmeyoElisionAsteriskFreePBXSalesforce & Zoho CRM
How the work runs
A short, repeatable sequence so you know who is on site, what gets handed over, and how support continues.
- 1
Process Discovery
Call flow, campaign types, CRM integration, and agent count are documented to define dialer architecture.
- 2
Platform Setup
Dialer software is installed, licensed, and connected to SIP trunks and telephony infrastructure.
- 3
Campaign Configuration
Leads, scripts, dispositions, and dial rules are configured per process with supervisor controls.
- 4
Pilot & Tuning
Pilot campaigns run with live agents. Dial ratios, AMD, and trunk capacity are tuned for optimal performance.
- 5
Go-Live & Ongoing Support
Full rollout with monitoring dashboards. DG Tech provides ongoing support for campaigns and integrations.
Frequently asked questions
We support Vicidial, GoAutoDial, Ozonetel, Ameyo, Elision, and other commercial dialers commonly used in Indian BPO and sales operations.
Need Dialer Support?
Tell us the locations, current setup, and the outcome you need. DG Tech will confirm scope, timeline, and whether a site survey is required.
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