Field & On-Site IT Support

Preventive Maintenance

Scheduled IT maintenance to prevent breakdowns and unplanned downtime.

For operations teams that want rack, endpoint, and UPS checks on a calendar, not after an outage.

Preventive check on a network rack

Overview

Reactive support fixes problems after they occur; preventive maintenance keeps your IT infrastructure healthy before failures happen. DG Tech's preventive maintenance service covers desktops, servers, network devices, printers, UPS units, and telecom endpoints on scheduled cycles aligned to manufacturer guidelines and your operational priorities.

Each maintenance visit includes cleaning, firmware and patch updates, health diagnostics, backup verification, and performance tuning. We maintain detailed service logs tied to asset serial numbers, helping you track total cost of ownership and plan refresh cycles intelligently.

Indian enterprises use our PM services to extend hardware life, reduce emergency breakdowns, maintain AMC compliance, and support ISO 27001 and internal audit requirements for documented maintenance evidence.

Organized enterprise network cabinet

What we deliver

  • Customized PM schedules by asset type and criticality
  • Hardware cleaning, thermal checks, and cable management
  • Firmware, BIOS, and security patch application
  • Disk health, RAID status, and backup job verification
  • Network device config backup and port utilization review
  • PM checklists with digital sign-off per asset

Why it matters

  • Lower unplanned downtime and emergency repair costs
  • Extended usable life of servers, PCs, and peripherals
  • Documented maintenance history for audits and AMC reviews
  • Early detection of failing drives, fans, and power supplies
  • Improved network stability through proactive switch and AP care
  • Predictable annual maintenance budgeting

Scope of work

Engagements are scoped to the site, device count, and the support hours you need. Typical activities for Preventive Maintenance include:

  • Asset inventory review and PM calendar creation
  • Quarterly or monthly desktop and laptop servicing
  • Server health checks: logs, storage, and service status
  • Switch, firewall, and access point maintenance
  • Printer cleaning, roller replacement, and calibration
  • UPS battery testing and load verification
  • PM report generation with recommendations for replacement
Preventive check on a network rack

Tools and platforms

We work with the equipment and software already in your environment, or specify hardware we can supply and install.

Dell OpenManageHP iLOLenovo VantageCisco IOSFortinet FortiOSWindows Server Update ServicesVeeam BackupAcronis Cyber Protect

How the work runs

A short, repeatable sequence so you know who is on site, what gets handed over, and how support continues.

  1. 1

    Asset Audit & Scheduling

    We catalog assets, assign criticality tiers, and publish a PM calendar approved by your IT team.

  2. 2

    Pre-Maintenance Notification

    Site coordinators receive advance notice with downtime windows for servers and shared equipment.

  3. 3

    Maintenance Execution

    Engineers perform checklist-based servicing, updates, and health tests per device category.

  4. 4

    Issue Flagging

    Components nearing end-of-life or showing errors are flagged with repair or upgrade recommendations.

  5. 5

    Reporting & Review

    Consolidated PM reports are shared monthly or quarterly with trend analysis and action items.

Frequently asked questions

Desktops and laptops typically require quarterly PM. Servers and network core devices benefit from monthly checks. Schedules are customized based on environment and SLA.

Need Preventive Maintenance?

Tell us the locations, current setup, and the outcome you need. DG Tech will confirm scope, timeline, and whether a site survey is required.
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