24/7 Help Desk Support
Round-the-clock remote help desk for incident handling and user support.
View ServiceOverview
Managing servers, endpoints, backups, and security in-house demands significant headcount and tooling investment. DG Tech's managed IT services provide proactive monitoring, patch management, incident response, and strategic guidance under predictable monthly pricing—freeing your team to focus on business growth.
We onboard your environment with discovery agents, baseline configurations, and SLA definitions. Our NOC monitors infrastructure health around the clock, applies security patches, manages backups, and resolves incidents before they escalate to business-impacting outages.
Indian SMBs and mid-market enterprises choose DG Tech managed services to gain enterprise-grade IT operations without building a full internal NOC, SOC, and sysadmin team.
What we deliver
- 24/7 infrastructure monitoring and alerting
- Patch management for OS and third-party applications
- Backup monitoring and restore testing
- Endpoint security and antivirus management
- Monthly service reports with SLA metrics
- Dedicated account manager and escalation path
Why it matters
- Predictable monthly IT operations cost
- Reduced downtime through proactive issue detection
- Improved security posture with timely patching
- Access to senior engineers without full-time hires
- Clear SLA accountability for response and resolution
- Scalable service tiers as your infrastructure grows
Scope of work
Engagements are scoped to the site, device count, and the support hours you need. Typical activities for Managed Services include:
- Environment discovery and asset onboarding
- Monitoring agent deployment on servers and endpoints
- Patch policy creation and scheduled deployment
- Backup job configuration and monthly restore tests
- Incident, problem, and change management per ITIL
- Vendor coordination for hardware and software escalations
- Quarterly business reviews and improvement roadmap
Tools and platforms
We work with the equipment and software already in your environment, or specify hardware we can supply and install.
Datto RMMN-able (SolarWinds MSP)ManageEngine Endpoint CentralVeeam Backup & ReplicationMicrosoft 365 AdminCrowdStrike FalconFortinet FortiGateITIL Service Management
How the work runs
A short, repeatable sequence so you know who is on site, what gets handed over, and how support continues.
- 1
Discovery & Onboarding
Assets, applications, and critical services are inventoried. Monitoring agents and access are provisioned.
- 2
Baseline & SLA Agreement
Performance baselines, alert thresholds, and SLA tiers are agreed upon with stakeholder sign-off.
- 3
Proactive Management
Patching, backup checks, and health monitoring run continuously with automated alerting.
- 4
Incident Resolution
Alerts and tickets are triaged, resolved, and documented per priority-based SLA targets.
- 5
Review & Optimize
Monthly reports and quarterly reviews identify trends, capacity needs, and improvement actions.
Frequently asked questions
Typical inclusions are monitoring, patching, backup management, antivirus, and incident support. Advanced tiers add security, compliance, and vCIO advisory.
Need Managed Services?
Tell us the locations, current setup, and the outcome you need. DG Tech will confirm scope, timeline, and whether a site survey is required.
Related services
IT Manpower Supply
Skilled on-site IT professionals for offices, branches, and project deployments.
View Service
Field Support Engineer
On-site engineers who reduce downtime and keep your IT and network running.
View Service